HeyBet Privacy Policy — Your Data, Our Responsibility

01Introduction

HeyBet (heybet.click) takes your privacy seriously. We believe every user has the right to control their personal data, and respecting that right is our responsibility.

This Privacy Policy ("Policy") explains what information we collect when you use the HeyBet platform, how that information is processed, who it may be shared with, and the steps we take to keep your data safe.

By creating an account or using the HeyBet platform, you consent to the collection and use of your information as described in this Privacy Policy. This policy is part of our Terms & Conditions Applicable in conjunction with.

02What Data Is Collected

HeyBet collects certain personal information to deliver its services. We only collect what is genuinely necessary.

03How Data Is Collected

HeyBet collects information in several ways. Most of it is provided directly by you; some is collected automatically.

• At registration: Information you provide during registration is collected directly.
• During KYC Verification: Documents uploaded for identity verification are collected.
• At the time of transaction: Deposit and withdrawal details are logged automatically.
• While using the platform: Browsing behaviour is recorded through cookies and tracking technologies.
• When Contacting Support: Information you provide when contacting us is stored for reference.
• Via third parties: Certain information may be received from payment providers or fraud prevention services.

04Purpose of Data Use

HeyBet uses collected data only for specific, legitimate purposes. We never misuse your information.

• Account Management: For registration, login, and profile updates.
• Identity Verification (KYC): To verify age and identity for the prevention of fraud and money laundering.
• Transaction Processing: For deposits, withdrawals, and bonus distributions.
• Customer Support: To address your questions and resolve any complaints.
• Platform improvement: To analyze usage patterns and improve service quality.
• Promotional Communications: To keep you informed about promotions and offers (you may opt out at any time).
• Security Assurance: To detect suspicious activity and protect your account.
• Legal Obligations: To comply with regulatory authority requirements.

05Data Sharing Policy

HeyBet never sells your personal data. However, in certain circumstances, information may be shared with trusted third parties.

• Payment Providers: To process transactions with bKash, Nagad, or other mobile banking services.
• KYC Verification Services: With authorized verification agencies to confirm your identity.
• Fraud prevention: Certain information may be shared with fraud detection systems as needed.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Business Transfer: In the event of a change to HeyBet's business structure, data may be transferred, but the terms of this policy will remain in effect.

06Cookies Policy

The HeyBet website uses cookies and similar tracking technologies to enhance your browsing experience and keep the platform running smoothly.

HeyBet uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences — such as language, timezone, or display settings.
• Analytics Cookies: To collect platform usage statistics that help us improve our services.
• Marketing Cookies: Used to show relevant promotions. You can opt out of these at any time.

Most browsers let you control cookies. However, disabling essential cookies may cause certain platform features to not work properly.

07Data Security Measures

HeyBet uses industry-standard security technology to protect your data. Our protection measures operate on multiple layers.

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Database Encryption: Sensitive data at rest is stored in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall & DDoS Protection: To prevent unauthorised access and attacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Access controls: Only authorized staff members can access personal data.

08Data Retention Periods

HeyBet does not retain data longer than necessary. Retention periods for different types of information are outlined below:

• Account information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction records: Minimum 5 years (as required by financial regulations).
• KYC Documents: Up to 5 years after verification.
• Support Contact: Up to 2 years.
• Log Files & Technical Data: Up to 1 year.
• Marketing Preferences: Until you opt out.

Once the designated retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.

09Your Rights

As a HeyBet user, you have important rights over your own data. We respect and uphold those rights.

• Right to Access: You may request to know what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: In certain circumstances, you may request the deletion of your data (unless a legal obligation requires us to retain it).
• Right to restrict processing: You may request that the use of your data be restricted to specific purposes.
• Right to Data Portability: You can request your data in a structured, portable format.
• Marketing opt-out: You can opt out of promotional communications at any time.

To exercise this right support@heybet.clickto email us. We aim to respond within 30 days.

10Protection of Minors

HeyBet strictly does not collect personal data from anyone under the age of 18. Our platform is for adults only.

If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately and the account will be closed.

11Policy Updates

HeyBet may update this Privacy Policy from time to time. For significant changes, we will:

• We will send a notification to your registered mobile number or email.
• We will display a notification on the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

12Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@heybet.click
• Website: heybet.click
• Response Time: Typically within 2–5 business days

Our data protection team takes your requests seriously and works to resolve them as quickly as possible.